Frequently Asked Questions
Everything you need to know about our curated home collections.
What is the typical delivery timeframe for furniture items?
Standard shipping for smaller accessories takes 3-5 business days, while larger furniture pieces are delivered via our white-glove service within 2-4 weeks depending on your location.
Do you offer international shipping?
Yes, we ship a curated selection of our home goods worldwide. International shipping rates and duties are calculated at checkout based on the destination country.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that bespoke or made-to-order furniture pieces are non-refundable.
Are your textiles and fabrics sustainably sourced?
Sustainability is at our core. We prioritize natural fibers, OEKO-TEX certified linens, and recycled materials sourced from ethical manufacturers across Europe and the UK.
Can I request fabric swatches before purchasing a sofa?
Absolutely. You can order a complimentary swatch pack through our 'Samples' page to ensure the color and texture perfectly complement your living space.
How do I track my order?
Once your order has dispatched, you will receive an email confirmation containing a tracking link. For furniture deliveries, our courier partner will contact you directly to schedule a time slot.